COVID-19 Response

Q: Will e-commerce stay active?

We remain open 24-7 so you can shop on our website. Our customer service team is ready to help with any and all questions via phone, email, chat or via our contact form.

Q: How long will shipping take?

A: Over the last few weeks, we’ve adjusted our practices to ensure that we’re fulfilling orders in a way that protects the health and safety of our associates — and as a result, orders will experience shipping delays.

Q: Will your return policy change?

A: Our return policy is flexible for anyone who needs additional time. The return policy is 30 days, but if you need longer, you can send us an email and we will assist.

Q: Will the cancelation policy be impacted during this time?

A: You will not be charged. If you would like to place a new order, go to our website to place an order that will be shipped to a new address.

Q: I need to make a return or exchange, but I am unable to go to the store. What are my options?

A: The deadline for submitting a return request is 30 days. If you do not have the opportunity to send your product (s) in view of the COVID situation, then contact us to do so when you can. We will take care of the shpping prices on the way back. IAbout the order exchange, the shipping prices are deducted from the price of the new order.

Q: What steps are you taking to create a safe environment?

A: We want to assure you of the safety measures we’re taking for you and our employees. Everyone is required to wear a mask. We have temperature scanning, regular sanitization and deep-cleaning, and social distancing measures in place.

Q: Can I order online pick up from the store?

A: Yes, we now offer order pickup. You can order online, and we will notify you when we have the items ready for pickup at one of the retail locations you've chosen.