Privacy policy

The protection of personal data is of great importance to us and we want the process of processing your personal data to be fully open and transparent to you. Our privacy policy determines how your personal data will be processed and protected.

Who is responsible for your personal information?

IN Spot Ltd. with tax number BG204044793 (hereinafter referred to as "we") is the administrator of the personal data you provide to us and is responsible for them in accordance with the applicable law on personal data protection.

Who has access to your data?

We never transfer, sell or exchange your data for marketing purposes to third parties. The data transmitted to third parties is used only for the provision of our services.

What is the legal basis for the processing of your data?

For each specific processing of personal data that we collect from you, we will inform you whether the provision of personal data is required by law or necessary for the conclusion of a contract and whether you are obliged to provide personal data, as well as what consequences are possible. if you choose not to do so.

Where do we store your data?

The data we collect from you is stored within the European Economic Area ("EEA"), but may also be transferred and processed in a non-EEA country. Any transfer of your personal data will be in accordance with applicable laws.

For transfers outside the EEA, we will use the Standard Contract Clauses and the Protection of the Privacy of Personal Information for countries for which there is no adequate solution by the European Commission.

What are your rights?

Right of access

At any time, you have the right to request information about your personal information that we store. You can contact us, after which your personal data will be provided to you by e-mail.

Right to portability

When we process your personal data in an automated manner on the basis of your consent or agreement, you have the right to receive a copy of your data in a structured, widely used and machine-readable format transferred to you or another party. This includes only the personal information you have provided to us.

Right to correct

You have the right to request the correction of your personal data if it is incorrect, including the addition of incomplete personal data. If you have an account on the site, you can edit your personal information on your account page.

Right to delete

You have the right to delete all personal data processed by us at any time, except in the following situations:

You are currently in communication with our employee to resolve a question you have asked
You have an open order that has not yet been shipped or has been partially shipped
You have an outstanding debt to us, regardless of the method of payment
if you are suspected of abuse or have abused our services in the last four years
Your debt has been sold to a third party in the last three years or one year to deceased customers
Your credit application has been denied in the last three months
If you made a purchase, we will retain your personal information regarding your transaction in accordance with accounting policies.

Right to object to processing based on a legitimate interest

You have the right to object to the processing of your personal data on the basis of a legitimate interest. We will not continue to process your personal data unless it is proven that there are compelling legal grounds for doing so that take precedence over your interests and rights or due to lawsuits.

Right to object to direct marketing

You have the right to object to receiving marketing communications, including profiling and analysis for direct marketing purposes. You can opt out of direct marketing in the following ways:

by following the instructions in each message sent for marketing purposes
by editing the settings in your account

Restriction right

You have the right to request that we restrict the processing of your personal data in the following circumstances:

If you object to the processing on the basis of a legitimate interest, we will restrict the processing of the data pending the outcome of the verification of the legal grounds.
If you claim that your data is inaccurate, we must limit the processing pending the outcome of the trial.the accuracy of personal data.
If the processing is illegal, you can object to the deletion of your personal data and instead request that we restrict their use.
if we no longer need the personal data, but you need it to exercise or defend legal claims.

How can you enforce your rights?

We take the protection of personal data very seriously, which is why we have a customer service team that processes your requests in connection with the above rights. You can always contact them at office@inspot.bg.

Privacy Officer

We have designated data protection officers to ensure that your personal data is always processed in an open, fair and lawful manner. You can contact our data protection officer at office @ inspot.bg .

Right to lodge a complaint with a supervisory authority

If you believe we are processing your personal information incorrectly, you may contact us. You also have the right to file a complaint with a supervisory authority.

Update our Privacy Policy

We may update our Privacy Policy. The latest version is always available on our website. We will notify you of any material changes to the Privacy Policy, such as the purpose for which your personal information is used, the identity of the administrator, or your rights.

Online shopping

Why do we use your personal information?

We will use your personal information to manage the online shopping process on our website by processing your orders and returns via our online services and sending you notifications of delivery status or in the event of problems with the delivery of your items. .

We will use your personal information to manage your payments. We will also use your data to handle product complaints and warranty issues.

Your personal information is used to identify you, to validate the legal age for online shopping, and to confirm your address to external partners.

What personal data do we process?

We will process the following categories of personal data:

contact information, such as name, address, email, and phone number
Payment information and history
credit information
order information

Who has access to your personal information?

Your personal data, which is forwarded to third parties, is only used to provide the above services, for example to companies to validate your address, communication agencies to send order confirmation, warehousing companies and suppliers in connection with the delivery of Your order. Payment service providers for your payment. Credit reference agencies for identification and credit checks and debt collection agencies.

Please note that many of these companies have an independent right or obligation to process your personal data.

What is the legal basis for the processing of your personal data?

The processing of your personal data is necessary to fulfill the service of managing and delivering your order.

How long do we store your data?

We will store your data as long as you have an active account on the website. After closing the account, your data will be deleted. We will remove all personal data from orders created 1825 days ago.

Direct marketing

Why do we use your personal information?

We will use your personal information to send you special offers, inquiries and invitations via email, text messaging, telephone calls and regular mail.

To improve your website experience, we'll send you relevant information, recommend products, remind you of items left in your shopping cart, and provide you with personalized offers. All of these specialized services are based on your previous purchases, items you clicked on, and information you sent us.

What personal data do we process?

We will process the following categories of personal data:

Contact information, such as email address, phone number, and zip code
gender (in case you choose to provide us with such information)
What products and offers you've clicked on
Shopping history

Who has access to your personal information?

The data that is forwarded tom third parties are used only to provide the services mentioned above, for example to media agencies and technical providers for the dissemination of marketing information in physical or digital format. We never transfer, sell or exchange your data for marketing purposes to third parties.

What is the legal basis for the processing of your personal data?

The processing of your personal data is based on your consent to receive direct advertising and marketing information. Except for promotional materials in the mail and catalogs, which will be sent to you based on our legitimate interest.

Right to withdraw your consent:

You have the right to withdraw your consent to the processing of your personal data at any time and to opt out of direct marketing. If you do, we will not be able to send you additional direct marketing suggestions or any other information based on your consent.

You can opt out of direct marketing in the following ways:

by following the instructions in each message sent for marketing purposes
by editing the settings in your account

How long do we store your data?

We will retain your data provided for direct marketing until you withdraw your consent or delete your account.

My Account

Why do we use your personal information?

We will use your personal information to create and manage your personal account and to improve your experience on our website.

We'll provide you with the history and details of your orders, and you'll be able to set up your account settings (including preferences for special offers and marketing messages). We'll also give you easy ways to keep accurate and up-to-date information, such as contact information and payment information. In addition, you will have the opportunity to keep the items in your shopping cart, as well as the opportunity to evaluate and review the products you have purchased from us. In order to provide you with recommendations for the relevant item, we will process your navigation and browsing on our website, your shopping history and product reviews, as well as the information you have sent us through your account.

Who has access to your personal information?

Data transmitted to third parties is used only for the provision of the above services. We use agencies and tools for product analysis and evaluation to optimize our website.

What is the legal basis for the processing of your personal data?

The processing of your personal data from your account is based on the consent you give when creating your account. The processing of your personal data in order to provide you with relevant product information is based on our legitimate interest.

Right to withdraw your consent:

You have the right to withdraw your consent to the processing of your personal data at any time. If you do, your account will cease to exist and we will not provide the above services.

How long do we store your data?

We will store your data while you have an active account. You have the right to close your account at any time. If you choose to do so, your account will expire and be considered inactive. We will retain your personal data in cases where this is required by law or if there is an unresolved legal dispute. Once your account is terminated, your data will be deleted.

The right to object to the processing of your data:

You have the right to object to the processing of your personal data, which is based on our legitimate interest, by contacting office @ inspot.bg . Your account will then be deleted and we will not be able to provide our services to you.

Customer Service

Why do we use your personal information?

We will use your personal information to manage your inquiries, process complaints and warranty questions about products, as well as issues related to the provision of technical assistance via email, our chat feature, by phone or through social networks. We may also contact you if there is a problem with your order.

What personal data do we process?

We will process all data you provide to us, including the following categories:

contact information such as name, address, email, and phone number
date of birth
Payment information and payment history
credit information
order informationki
any correspondence on an issue

Who has access to your personal information?

Data transmitted to third parties is only used to provide the above services.

How long do we store your data?

We will store your data as long as you have an active account on the website. After closing the account, your data will be deleted. After 1825 days from the date of the last order, your account will be automatically deleted.

Right to object to processing based on a legitimate interest:

You have the right to object to the processing of your personal data on the basis of our legitimate interest. We will not continue to process your personal data unless it is proven that there are compelling legal grounds for doing so that take precedence over your interests and rights or due to lawsuits.

Development and improvement

Why do we use your personal information?

We will use your data to evaluate, develop and improve our services, products and systems for all our customers. For this purpose, we will not analyze your data on a personal level, and all processing will be performed with pseudo-anonymous data. This includes performing analysis to make our services easier to use, such as changing the user interface to simplify the flow of information or to highlight features that are commonly used by our customers in our digital channels and to improve IT systems to increase security for our visitors and customers in general.

What personal data do we process?

We will process the following categories of personal information if you choose to provide it to us:

customer number
date of birth
Account settings
gender
country

We will process the following categories of personal information if you have made a purchase:

Order history
delivery information
payment history

We will process the following categories of personal data related to cookies:

Click History
Navigation and browsing history

Who has access to your personal information?

Data transmitted to third parties is used only for the provision of the above services. We use web analytics companies to study the standard behavior of our customers on the Internet.

What is the legal basis for the processing of your personal data?

The processing of your personal data in order to develop and improve our services and products is based on our legitimate interest.

How long do we store your data?

The right to object to the processing of your data:

Fulfillment of legal obligations

Why do we use your personal information?

We will use your personal information to comply with laws, court decisions and government decisions. This includes using your personal information to collect and verify accounting information and to comply with accounting policies.

How long do we store your data?

We will retain your data for the period necessary to prevent and / or report potential fraud and other crimes.

The right to object to the processing of your data:

Cookies

What are cookies?

A cookie is a small text file that is saved to your computer or mobile device and downloaded from subsequent visits. If you use our services, we assume that you agree to the use of cookies.

How do we use cookies?

We use persistent cookies to store your choices when working with various web features.the site and your details if you select "Remember me" when logging in to your account.

We use session cookies when you browse products or to verify that you are logged in. After closing the browser, this type of cookie is deleted.

We use third-party cookies to collect statistics and user data in a concise and individual form through analytics tools to optimize our site and provide you with relevant marketing information.

Some third-party cookies are determined by services that are used on our pages and are not under our control. We also use third-party cookies, which perform tracking from various pages so that we can direct you to other sites or channels.

What personal data do we process?

We will only associate your cookie ID with your personal information sent and collected in connection with your account if you are logged in.

Who has access to your personal information?

The data that is forwarded to third parties is only used to provide you with the above services, such as an analysis tool to collect statistics and optimize our website to provide you with relevant information.

What is the legal basis for the processing of your personal data?

We will only associate your cookies with your personal information if you are logged in to your account. If you are logged in, the legal basis is based on our legitimate interest.

How long do we store your data?

We do not retain your personal information. You can easily delete cookies from your computer or mobile device using your browser. Please note that if you choose to disable cookies, you will not be able to take advantage of all features.

More information about cookies, including their ability to manage cookies, can be found on the following website: http://www.allaboutcookies.org/manage-cookies/